Delivery Information

UK Postage

Each item has different processing times depending on whether it is in stock or made to order. With stock items I aim to process them within 1 to 2 working days. Made to order items specify an estimated making time on the product page and delivery will be thereafter depending on your chosen delivery method. Please get in touch if you have any questions regarding your delivery time. 

I use Royal Mail or Parcel force for most of my shipping which will require a signature. If no one is in then a calling card will be left with details of where to collect it from (usually your local sorting office).   

My operating times are Tuesday to Saturday so add up to 1-2 days onto the expected shipping time if you place an order on a Sunday or Monday. For this reason you must pre-arrange any next day delivery requests with me before ordering.

Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which I will not be responsible.

Holly Young Millinery is not liable for any damage to or loss of goods occurring in transit. 

International Postage

I use a Royal Mail or Parcel Force tracked for service and signed for services when possible. Once your order leaves the UK it is the responsibilty of the destination country. Please note that P.O.Box addresses cannot be sent on a signed for service. 

You may be subject to local taxes, import duties, quotas or permits these charges must be paid by the recipient of the parcel. Customs requirements vary from country to country so please research the customs requirements in your own country before you place your order. I will not be liable for any customs or import duties.  

Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which I will not be responsible. 

Holly Young Millinery is not liable for any damage to or loss of goods occurring in transit. 

Queries & Returns

If your order has been despatched but hasn’t arrived within the expected time period, please email us via hello@hollyyoung.co.uk, or call me on 07968 783320 between 10am and 5pm, Tuesday to Saturday.

If you’ve more than one item on your order, please bear in mind that products may be sent out in multiple packages and so arrive separately. However, if this is not the case and you haven’t received the entire order as detailed in the order confirmation email sent to you, please email or call me as before.

Goods must be inspected on delivery and any damage, shortage, defect or deficiency of the goods supplied should be notified to me by email or telephone within three days of receipt.

Any damaged or defective goods being returned should be in an unused condition, packaged securely in their original packing (or equal equivalent), and sent back to us by recorded delivery within seven days of receipt.

I will make good any damage, shortage, defect or deficiency within my liabilities as soon as it is reasonable to do so and shall reimburse your reasonable costs for the return of the goods but shall otherwise be under no liability whatsoever arising from such damage, shortage, defect or deficiency.

I offer all of our customers purchasing non made to order items a goodwill returns policy of 14 days from receipt. This covers the return of items you would like to return for reasons other than damage, shortage, defect or deficiency, i.e. it is not suitable or not liked. All products returned should be returned in their original unused condition and packaging, by recorded delivery, and include a note stating the reason for return. In this instance the customer will be liable for the cost of all return postage and packaging.

All bespoke items, or variations requested by the customer to set options items are exempt from order cancellation or a refund if not suitable or not liked. However I do want customers to be as happy as possible with the products so please notify me by email or telephone within three days of delivery and I will discuss potential resolutions to the situation with you. It will be up to my discretion to decide whether a refund can be given.

Please refer to my 'Terms & Conditions' page for more details.